Beschreibung
RE NOVIUM
1st Edition 2023
This Skills Training Manual has been inspired by the Occupational Standards designed for competitors participating in the WorldSkills Hotel Reception championships.
Its aim is to provide a useful training tool for Skills competitors, national and international experts, instructors, coaches, trainers, hospitality teachers and judges on various competition panels.
However, its use should not be limited solely to competitions, but extended to anyone who is passionate about hospitality and who aims to deliver the best service performance as a hotel receptionist.
Some of the topics covered in this manual are:
• Basics of communication
• Procedures for hotel revenue management, front office check-in and check-out, back office
• Sales skills to promote your property and locality
• Management of guest complaints
*Shipment to EU Countries*: Freight/import costs depend on your country. Please ask for a detailed shipment offer first at info@renovium.ch - Thank you!
1st Edition 2023
This Skills Training Manual has been inspired by the Occupational Standards designed for competitors participating in the WorldSkills Hotel Reception championships.
Its aim is to provide a useful training tool for Skills competitors, national and international experts, instructors, coaches, trainers, hospitality teachers and judges on various competition panels.
However, its use should not be limited solely to competitions, but extended to anyone who is passionate about hospitality and who aims to deliver the best service performance as a hotel receptionist.
Some of the topics covered in this manual are:
• Basics of communication
• Procedures for hotel revenue management, front office check-in and check-out, back office
• Sales skills to promote your property and locality
• Management of guest complaints
*Shipment to EU Countries*: Freight/import costs depend on your country. Please ask for a detailed shipment offer first at info@renovium.ch - Thank you!