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settings Privacy Policy

Data protection declaration

Transparent handling of personal data is very important to us. This data protection declaration provides information about what personal data we collect, for what purpose and to whom we pass it on. We regularly review and update this data protection declaration to ensure the highest level of transparency.

General personal data

We process your general personal data. Personal data is any information relating to an identifiable natural person. A natural person is identifiable if the identity of the person can be inferred from the available information.

Example: your name, IP address and home address are personal data.

Data provided

You often provide us with your personal data yourself. Whenever you enter your personal data and transmit it to us, it is deemed to have been provided to us. In principle, the transmission of data to us is voluntary, but in some cases it is mandatory in order to be able to use our offers.

Example: You enter your data in a contact form or register for a newsletter.

Data collected

When you use our services, we collect some of your data without your active participation. This data is usually data about your device and data about user behavior.

Example: We collect data about the operating system of the device you used to access our website.

Product development

We are committed to continuously improving our services. To this end, we use your personal data to develop and improve our products and services.

Example: We collect data about visitor behavior on the website in order to constantly improve user-friendliness.

Data transfer

We pass on your personal data to companies that can decide for themselves how they use the data. This is usually done because it is necessary to comply with legal requirements, when an outstanding claim is transferred to a collection agency or to detect fraudulent activities.

Example: We are legally required to forward your data to a government agency.

Financial data

To use our services, you must sometimes provide your financial data. We use this data to carry out a transaction.

Example: You enter your credit card details in our online shop.

Worldwide

We work with providers from all over the world to process your personal data. This allows us to benefit from global offerings and access the best and most reliable services. Under certain circumstances, the country to which the data is exported may not have the same data protection standards as Switzerland.

Example: We use the services of a cloud provider such as Google, which is based in the United States.

1. What we do

Renovium GmbH (Kirchbühlweg 15, 3007 Bern) operates the website shop.renovium.ch (hereinafter referred to as “we”). On this website, you can find out about our organization, use our online services (book orders) and contact us.

The protection of your personal data is very important to us. In this data protection declaration, we will inform you in a transparent and comprehensible manner about what data we collect via our website and how we handle it.

2. What information do we provide?

  • What data is collected on shop.renovium.ch;
  • Under what conditions do we process your data and for what purpose;
  • How long we store your data;
  • When is it permissible to pass it on to third parties;
  • How we process your data (“individual data processing operations”);
  • When and how you can object to data processing;
  • What rights you have and how you can assert them.

3. Definitions

3.1 What is personal data?

Personal data is any information relating to an identified or identifiable natural person. This includes, for example, name, address, date of birth, email address or telephone number. Personal data also includes data about personal preferences such as leisure activities or memberships.

3.2 What is sensitive personal data?

Data about religious, ideological, political or trade union views or activities; data about health and, where applicable, information about administrative or criminal proceedings and sanctions, as well as data about social assistance measures, are considered to be particularly sensitive personal data. Where necessary and appropriate, we may request and process particularly sensitive personal data. In this case, the processing of such data is subject to stricter confidentiality requirements.

3.3 What is the processing of personal data?

Processing means any handling of personal data, regardless of the means and procedures applied, in particular the collection, storage, retention, use, modification, disclosure, archiving, deletion or destruction of data.

3.4 What is the disclosure of personal data?

This is the transmission or making available of personal data, for example, the publication or disclosure to a third party.

4. How can you contact us?

If you have any questions or concerns about how we protect your data, you can contact us at any time by email at info@renovium.ch. The following company is responsible for data processing via this website:

Renovium GmbH
Martin Hasler
Publishing Director

Kirchbühlweg 51

3007 Bern

5. Will our privacy policy always remain the same?

We may change this privacy policy at any time. The changes will be published on shop.renovium.ch, you will not be informed separately.

6. General principles

6.1 What data do we collect from you and from whom do we receive this data?

First and foremost, we process personal data that you provide to us or that we collect when operating our website. We may also receive personal data about you from third parties. These may be in the following categories:

  • Personal master data (name, address, date of birth, etc.);
  • Contact data (mobile phone number, e-mail address, etc.);
  • Financial data (e.g. account details);
  • Online identifiers (e.g. cookie identifier, IP addresses);

6.2 Under what conditions do we process your data?

We process your data in good faith and for the purposes set out in this data protection declaration. We ensure that the processing is transparent and proportionate.

If, in exceptional cases, we are unable to comply with these principles, data processing may still be lawful because there is a justification. Justification may be provided by:

  • your consent;
  • the execution of a contract or pre-contractual measures;
  • our legitimate interests, provided that your interests do not override them.

6.3 How can you revoke your consent?

If you have given us permission to process your personal data for specific purposes, we will process your data within the scope of this permission, unless we have another justification.

You can revoke your consent at any time by sending an e-mail to the address given in the imprint. This does not affect data processing that has already taken place.

6.4 In which cases can we pass on your data to third parties?

a. Principle
We may need to use the services of third parties or affiliated companies and commission them to process your data (so-called contract processors). The categories of recipients are namely:

  • accounting, trust and auditing companies;
  • consulting companies (legal advice, taxes, etc.);
  • IT service providers (web hosting, support, cloud services, website design, etc.);
  • payment service providers;
  • providers of tracking, conversion and advertising services.

We ensure that these third parties and our affiliated companies comply with data protection requirements and treat your personal data confidentially.

Under certain circumstances, we may also be obliged to disclose your personal data to the authorities.

b. Disclosure to partners and cooperation companies
We work with a number of different companies and partners who place their offers on our website. It is clear to you that this is a third-party offer (marked as “Advertisement”).

If you take advantage of such an offer, we will transfer your personal data to the relevant partner or cooperation company (e.g. name, function, communication, etc.) whose offer you wish to take up. These partners and cooperation companies are independently responsible for the personal data received. After the data has been transmitted, the data protection provisions of the respective partner apply.

c. Visiting our social media channels
We have embedded links to our social media channels on our website. This is visible to you in each case (typically via corresponding icons). If you click on the icons, you will be redirected to our social media channels.

In this case, the social media providers will learn that you have accessed their platform from our website. The social media providers can use the data collected in this way for their own purposes. We would like to point out that we have no knowledge of the content of the transmitted data or its use by the operators.

d. Transfer abroad
Under certain circumstances, your personal data may be transferred to companies abroad as part of order processing. These companies are obliged to protect data to the same extent as we are. The transfer can take place worldwide.

If the level of data protection does not correspond to that of Switzerland, we will carry out a prior risk assessment and ensure by contract that the same protection as in Switzerland is guaranteed (e.g. by means of the new standard contractual clauses of the EU Commission or other legally prescribed measures). Should our risk assessment be negative, we will take additional technical measures to protect your data. You can access the European Commission's standard contractual clauses via the following link.

6.5 How long do we store your data?

We only store personal data for as long as is necessary to fulfill the individual purposes for which the data was collected.

Data that we store when you visit our website is kept for twelve months. An exception to this is analysis and tracking data, which can be stored for longer.

We store contractual data for longer because we are obliged to do so by law. In particular, we are required to store business communications, concluded contracts and accounting records for up to 10 years. If we no longer need such data from you to provide our services, the data will be blocked and we will only use it for accounting and tax purposes.

6.6 How do we protect your data?

We will store your data securely and take all reasonable steps to protect your data from loss, access, misuse or alteration.

Our contractual partners and employees who have access to your data are obliged to comply with data protection regulations. In some cases, it will be necessary for us to forward your requests to our affiliated companies. In these cases, too, your data will be treated confidentially.

We use SSL (Secure Socket Layer) technology on our website in conjunction with the highest level of encryption supported by your browser.

6.8 What are your rights?

a. Right of access
You can request information about the data we have stored about you at any time. Please send your request for information together with proof of identity to info@renovium.ch.

You also have the right to receive your data in a commonly used file format if we process your data by automated means and if

  • you have given your consent to the processing of this data; or
  • you have provided data in connection with the conclusion or performance of a contract.

We may restrict or refuse the information or data if this is contrary to our legal obligations, our own legitimate interests or those of a third party.

The processing of your request is subject to the statutory processing period of 30 days. However, we may extend this period due to high request volume, for legal or technical reasons, or because we require further information from you. You will be informed of the extension of the deadline in good time, at least in text form.

b. Deletion and correction
You have the right to request the deletion or correction of your data at any time. We may reject the request if legal requirements oblige us to store the data for a longer period or without changes, or if your request is opposed by a statutory authorization.

Please note that the exercise of your rights may, under certain circumstances, conflict with contractual agreements and may have corresponding effects on the execution of the contract (e.g. premature termination of the contract or cost implications).

c. Legal recourse
If you are affected by the processing of personal data, you have the right to enforce your rights in court or to file a report with the relevant supervisory authority. The relevant supervisory authority in Switzerland is the Federal Data Protection and Information Commissioner: https://www.edoeb.admin.ch.

7. Individual data processing operations

7.1 Provision of the website and creation of log files

What information do we receive and how do we use it?
When you visit shop.renovium.ch, certain data is automatically stored on our servers or on the servers of services and products that we purchase and/or have installed for system administration, statistical, security or tracking purposes. This information includes:

  • the name of your Internet service provider;
  • your IP address (in some circumstances);
  • the version of your browser software;
  • the operating system of the computer accessing the URL;
  • the date and time of access;
  • the website from which you visit the URL;
  • the search words you used to find the URL.

Why are we allowed to process this data?
This data cannot be assigned to a specific person and it is not merged with other data sources. The log files are stored to guarantee the functionality of the website and to ensure the security of our information technology systems. This is in our legitimate interest.

How can you prevent the collection of data?
The data is only stored for as long as is necessary to achieve the purpose for which it was collected. Accordingly, the data is deleted at the end of each session. The storage of log files is essential for the operation of the website, so you have no way to object to it.

7.2 Evaluations

In some cases, your personal data is processed automatically in order to evaluate certain personal aspects.

We use such assessments in particular to provide you with targeted information and advice about certain of our products and services. For this purpose, we use evaluation tools that enable us to communicate in a needs-based manner and to take appropriate advertising measures, including market and opinion research.

7.3 Contact

Contact form
What information do we receive and how do we use it?
You can contact us via an electronic contact form on our website. The data you enter in the input mask, such as your name, email address, etc., is transmitted to us and stored.

We use the data you provide to process your request.

Why are we allowed to process this data?
The justification for this is the implementation of pre-contractual measures and our legitimate interests in processing the request.

Email
What information do we receive and how do we use it?
You have the option to contact us by email. If you contact us by email, the following data will be processed:

  • email address;
  • content, subject and date of your email;
  • contact details provided by you (e.g. name, telephone number if applicable, address).

Why are we allowed to process this data?
We store your information for the purpose of processing your request and in case of follow-up questions. The justification for this is based on pre-contractual measures and our legitimate interests in processing your request.

Security notice
We would like to point out that e-mails can be read or changed without authorization and without being noticed during transmission. E-mails can be rejected by the spam filter if they have been identified as spam by certain characteristics.

7.4 Performance and reach measurement

How does performance and reach measurement work?
Our notifications and messages may contain web links or tracking pixels that record whether an individual message has been opened and which web links were clicked on. Such web links and tracking pixels can also record the use of notifications and messages on a personal basis.

Why are we allowed to process this data?
We need this statistical recording of use to measure success and reach in order to provide notifications and messages that are tailored to the needs and reading habits of recipients in an effective and user-friendly manner that is also secure and reliable.

7.5 Webshop

What information do we receive?
You can use our webshop to order both analog and digital books. When you place an order, we collect and store the data you enter in the input mask. This includes your name, email address, delivery address and, if applicable, other information.

How do we use your data?
We need your data mainly for the processing and fulfillment of your order. Furthermore, we may need the data in order to identify you as our customer, to correspond with you, to issue invoices, to assert any claims that may arise, and to manage our customer data. The legal justification for the processing of your personal data in the context of the ordering process is the fulfillment of the contract.

What information do we pass on to third parties and how is this data used?
Your data will be treated confidentially and only passed on to third parties to the extent necessary for the execution of the contract. Your name and address must be provided to the carrier for the delivery of your order.

Direct payments in the shop by credit card or other online payment options are processed by third-party providers. The payment and contact details you provide are forwarded to the carrier for the purpose of payment processing and debt collection. The carrier is acting on our behalf and is not permitted to use the transmitted data for its own purposes.

7.6 Cookies

How do cookies work?
Our website uses cookies. Cookies are data sets that are stored on your device's operating system using the browser when you access our website. Cookies do not damage your computer and do not contain viruses.

What information do we receive and how do we use it?
Most of the cookies we use are so-called “session cookies”. They are automatically deleted after your visit. Other cookies remain stored on your device until you delete them. These cookies enable us to recognize your browser the next time you visit. This allows us to store certain settings (such as language settings or location information) so that you do not have to re-enter them when you return to the website.

Why are we allowed to use cookies?
We use cookies to make our website more user-friendly, efficient, and secure. The use of cookies and the processing of your data in this regard is based on our legitimate interests in the stated purposes.

How can you prevent data collection via cookies?
Cookies are stored on your computer. You therefore have full control over the use of cookies. You can delete them completely or disable or restrict their transmission by changing your browser settings. If you disable cookies for our website, you may not be able to use the full functionality of the website.

7.7 Google Analytics

We use Google Analytics on our website, a service provided by Google Ireland Ltd, Google Building Gordon House, Barrow St, Dublin 4, Ireland, with headquarters at Google LLC, 1600 Amphitheatre Parkway Mountain View, CA 94043, USA, both together “Google”.

What data do we process?

Google Analytics is a website analysis service for collecting information about the use of the website. In particular, the following information may be collected:

  • IP address
  • Technical information such as browser, operating system or screen resolution
  • Interactions on the website
  • Duration of the visit
  • Time and date of the website visit
  • Referrer URL

Google Analytics anonymizes the IP address so that it can no longer be linked to a person. When a visitor visits our website for the first time, Google Analytics may generate an identifier to recognize the visitor when they return to the website. If you are signed in with your Google Account, data processing can also take place across devices.

Why do we process the data?

Your IP address is used to determine your approximate location. The information obtained from this allows us to measure the relevance of our offers in different regions. We also use the IP address to determine where our website visitors came from. The technical information is processed so that the website can be displayed satisfactorily on any device. The interactions, duration, time and date are collected so that we can use this data to evaluate and optimize our marketing campaigns and offers. In addition, we can use this data to determine how visitors interact on our website, i.e. which content is popular with which visitors. The referrer URL is processed to measure the effectiveness and analyze various marketing channels.

Who do we share the data with?

We disclose data in accordance with our statements on data disclosure. Since Google is a transnational company, your data can be transmitted by Google throughout the world. In particular, your data can be transmitted to Google's headquarters in the United States. This is a country in which legislation does not guarantee adequate data protection.

7.8 Google Web Fonts

How does Google Web Fonts work?

We use so-called web fonts provided by Google to ensure that fonts on our website are displayed consistently. When you access one of our pages, your browser loads the required web fonts into your browser cache to display text and fonts correctly.

What information do you share with us and how is it used?

The browser you use establishes a connection to Google's servers. This enables Google to know that our website has been accessed via your IP address. If your browser does not support web fonts, a default font will be used by your computer.

Why are we allowed to use Google Web Fonts?

We use Google Web Fonts in the interest of a uniform and appealing presentation of our online offers. For more information about Google Web Fonts, see the Google Web Fonts FAQs: https://developers.google.com/fonts/faq.

Cookies

Cookies are small text pieces, which are saved by our browser. Persistent cookies are available on following visits even if you close your browser in between. We use cookies to be able to connect a shopping cart to your browser session and to set your language, currency, shipping country and more based on your once chosen preference. In most browsers you find dedicated cookie settings where you can view and delete cookies.

  • PEPPERSESS: Session cookie, which identifies your current session in this shop. This cookie will be deleted if you close your browser (all open browser windows).
    Retention time: Session
  • PPS_LOCALE_INFOS: Permanent cookie, which contains your chosen language, country, currency, the last session-id, the domain binding of the cookie and the version of the cookie structure. With this cookie we can immediately set your preferences for a better experience when you choose to visit us again.
    Retention time: 2 years
  • jsCookieCheck: Stores the consent of the cookie data storage (Consent Management).
    Retention time: 1 year
  • google-analytics-opt-out: Used to tell Google Tag Manager whether Google Analytics may be used.
    Retention time: 1 year

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses "cookies", which are text files placed on your computer, to help the website analyze how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States . Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google's behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above. Google opt-out browser plugin: https://tools.google.com/dlpage/gaoptout?hl=en. Further information: https://policies.google.com/privacy